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Title: Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
Added: Jun 3, 2007
Author: shephyken
Duration: 6:21
Description:
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service.WHO IS SHEP HYKEN?Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer (http://www.CultOfTheCustomer.com). He is also the creator of The Customer Focus™ (http://www.TheCustomerFocus.com) program, which helps clients develop a customer service culture and loyalty mindset.In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and thats just a few of the As!Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. (CPAE, or the Council of Peers Award for Excellence, is the National Speakers Associations Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.)Shepard Presentations, LLC711 Old Ballas Rd., Suite 215St. Louis, MO 63141(314) 692-2200E Mail: shep@hyken.com -- Web: http://www.hyken.com
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Videos related to 'Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker'
Channel: People
Tags: shep hyken keynote speaker shep hyken customer service customer loyalty customer loyalty speaker cab driver customer service speaker customer service training cult of the customer customer service video profesional speaker taxi customer service
shep hyken keynote speaker shep hyken customer service customer loyalty customer loyalty speaker cab driver customer service speaker customer service training cult of the customer customer service video profesional speaker taxi customer service
Youtube Comments: 50
entertainmenttaxi Says:
Apr 26, 2010 - This is a great video, the cab driver you think he has no class, but he Is a class act. Punch in : do you love your job cabbie, juggling taxi, Elvis cab Vegas dan the man Vegas, Dan the Mann.
mmjointventures Says:
Sep 8, 2010 - Hi Shep,Wow, what a great experience with Frank! A good lesson for all of us to learn to not judge a book by its cover AND that excellent customer service is out there. Now that Frank is retired, maybe you could hire him as a guest speaker during your presentations :)
Soonergirl97SWK Says:
Sep 29, 2010 - This is an awesome story...
hamedma Says:
Oct 20, 2010 - After hearing this story I want to go to Dallas just to meet Frank :)
iSheaLynn Says:
Jan 22, 2011 - My work presented this video at one of our confrences. It was so amazing to hear this story.
mccoy2225 Says:
Feb 17, 2011 - It's called southern chivalry.
jimfeldman Says:
Mar 11, 2011 - @mmjointventures Very true. His speeches have a great imapct. I happen to be a speaker myself and really appreciate his efforts.
ideagirlconsulting Says:
May 20, 2011 - great csr story..
cassatwork Says:
Jul 2, 2011 - I love your presentation/speech. Will there be more coming up?
shephyken Says:
Jul 4, 2011 - @cassatwork Thanks for your comment. I occasionally put more videos on my channel: shephyken.
DamirAndIrina Says:
Jul 30, 2011 - good video
w5pda Says:
Aug 10, 2011 - I'm glad to hear my Dallas colleague treated you with excellent service :-)
TheBrosheGroup Says:
Aug 29, 2011 - Well said Shep, Thank you so much for sharing this to everyone!
shephyken Says:
Aug 29, 2011 - Thank you very much!
itsamresh1 Says:
Aug 31, 2011 - An Amazingly Well told story of Exceptional Customer Service!! God bless the Driver ! .... and the Passenger!!
cscdigitalgraphics Says:
Aug 31, 2011 - Under promise and over deliver, best customer service tip.
KevinLancasterify Says:
Sep 21, 2011 - I actually liked that,,,
DoesAnyoneNeedWork Says:
Oct 7, 2011 - Very good!
JCMowatt Says:
Oct 28, 2011 - Wonderful story with a powerful and memorable customer service lesson. You do great work, Shep!Jeff Mowatt
jlowery539 Says:
Oct 31, 2011 - I just have to say, that is the kind of service person I want to be! Thanks very much for sharing your story!
shephyken Says:
Nov 2, 2011 - @JCMowatt Thank you very much!
shephyken Says:
Nov 2, 2011 - @jlowery539 Thank you and remember to always be Amazing!
samgik Says:
Nov 11, 2011 - Shopping at the new mall hahahaahahahaha xD
TorresTraining Says:
Jan 24, 2012 - wonderful story, I love the energy! I love the enthusiasm! And I love the lesson! Thank you for sharing.
shephyken Says:
Mar 15, 2010 - Frank is retired! I miss him!