Why is Customer "Service" sooo Lame?!

Title: Why is Customer "Service" sooo Lame?!

Added: Mar 13, 2009

Author: RossShafer

Duration: 1:43

Description:
In this clip, the founder of the Customer Empathy Institute, Ross Shafer, will show you the huge difference between Customer Service and Customer Empathy. In tough times, ALWAYS Empathy wins that battle.A 6-Time Emmy winner for his work in televison, in 1994, Ross Shafer shifted his energies to start making films and writing books on the business successes he observed in great companies. His focus was on who dominates market share...and why.See Ross talk about who will succeed during "The Recovery" by clicking here: http://youtu.be/mzYEwP7H8NYToday, Ross Shafer is one of America's most sought after conference Keynote business speakers. What makes Ross Shafer so valuable is his abiltity to cross-pollinate fresh practices from one industry to another. Ross Shafer's newest book GRAB MORE MARKET SHARE (Wiley and Sons) teaches leaders and companies to realize the only way to grow in a soft ( or flat) economy is to take market share from their lazy competitiors. Ross will show you how to: 1. Legally Spy on Competitors to take advantage of their weaknesses. 2. Leverage Buying Habit Trends that your competitors are ignoring. 3. Offer dozens of Case Studies you can apply to your business. Ross Shafer has become one of the nation's most popular conference Keynote Speakers in America because he is considered by many as the "Growth Guru" speaking to Fortune 1000 companies more than 80 times a year. The key to his success lies in his energy to constantly study best practices that are a moving target. He loves to share how successful organizations adapt to buying habit trends - while other competitors become lazy and obsolete - only to be relegated to the corporate boneyard. Ross' books focus on evolving innovation and leveraging the public consciousness to influence buying habits. Ross' books include NOBODY MOVED YOUR CHEESE, THE CUSTOMER SHOUTS BACK, CUSTOMER EMPATHY, ARE YOU RELEVANT? and of course his new one, GRAB MORE MARKET SHARE. In 2006, Ross founded the Customer Empathy Institute in conjunction with California State University at Monterey Bay to help smart leaders manage the changing state of customer service. For more information about Customer Empathy visit: www.CustomerEmpathy.org.Leaders need to see this inspiring case study: http://www.youtube.com/watch?v=8T54rQrMleAHere is a "movie trailer" preview of Ross Shafer's newest book, GRAB MORE MARKET SHARE.http://www.youtube.com/watch?v=n5ogV8qjCiATo contact Ross for your next meeting go to: www.RossShafer.com or call Helen Broder at (703) 757-1204Ross Shafer is one of the most popular conference Keynote Speakers in America and is considered by many as the "Growth Guru." Ross speaks to Fortune 1000 companies more than 80 times a year. The key to his success lies in his energy to constantly study how successful organizations adapt to buying habit trends - while others become lazy competitors and succumb to the corporate boneyard. Ross' books are all about innovation and leveraging the public consciousness to influence buying habits. Ross' books include NOBODY MOVED YOUR CHEESE, THE CUSTOMER SHOUTS BACK, CUSTOMER EMPATHY, ARE YOU RELEVANT? and this new one, GRAB MORE MARKET SHARE. Learn more about Ross Shafer at www.RossShafer.comIn 2006, Ross founded the Customer Empathy Institute in conjunction with California State University at Monterey Bay to help smart leaders manage the changing state of customer service. For more information about Customer Empathy visit: www.CustomerEmpathy.org.Leaders need to see this inspiring case study: http://www.youtube.com/watch?v=8T54rQrMleAWho will win during the recovery? Here's the answer leaders have been looking for:http://youtu.be/mzYEwP7H8NYRoss is also a multi-day conference favorite as an Emceehttp://youtu.be/HhhygtBwR7MTo contact Ross for your next meeting go to: www.RossShafer.com or call (703) 757-1204

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Channel: Entertainment

Tags: motivational speakers  customer service  customer empathy  ross shafer  keynote speakers 

motivational speakers  customer service  customer empathy  ross shafer  keynote speakers 

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