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Title: Southwest Airlines' Colleen Barrett on 'Servant Leadership'
Added: Jul 9, 2008
Author: KnowledgeAtWharton
Duration: 25:1
Description:
Most of the U.S. airline industry is under assault from skyrocketing fuel prices and a sluggish economy, but the message that Southwest Airlines president Colleen Barrett brought to the recent Wharton Leadership Conference was about the importance of treating employees and customers well. Innovative leaders such as Southwest chairman Herb Kelleher and smart management of non-human resources -- especially Southwest's fuel purchasing hedges that have saved the company more than $2 billion -- have certainly helped the airline post profits for 35 consecutive years. But the foundation for all that, she said, has been making the satisfaction of employees and customers the highest priority.
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Videos related to 'Southwest Airlines' Colleen Barrett on 'Servant Leadership''
Channel: Education
Tags: knowledgeatwharton southwest airlines colleen barrett wharton leadership conference
knowledgeatwharton southwest airlines colleen barrett wharton leadership conference
Youtube Comments: 19
LAFD Says:
Jul 12, 2008 - Phenomenal Lady, Phenomenal Airline.
mapleavenue77 Says:
Jul 18, 2008 - Remarkable. So happy I've found this Wharton site.
bond23975 Says:
Oct 23, 2008 - sup ppl!i heart this WD
a3041 Says:
May 10, 2009 - After you download "RealPlayer"...then move mouse at the top of this video, you can see a block foe download
muniruddeen Says:
Oct 16, 2009 - Hi I could not download or see the download icon.. any suggestion pls..
moffin25 Says:
Oct 19, 2009 - this is awsome... it gave me alot of idees and inspiration!
ORUPRANKSTAZ Says:
Oct 30, 2009 - One of my professors is an acquaintance (maybe even a friend) of Ms. Barrett's. He can't say enough positive things about her. In fact, I was talking to one of their employees tonight and she was just ecstatic about Colleen (even got to meet her). THAT is leadership.
misshallsschool Says:
May 30, 2010 - Miss Hall's School is an all girls boarding and day school located in the beautiful Berkshires of Massachusetts for grades 9-12. nitinaePlease subscribe and watch our videos!!!
capemay8 Says:
Mar 8, 2011 - This lady has such a caring and genuine personality. She speaks from the heart and lives that way as well. The reason she is so special is because what she stands for is so rare. She is amazing ---the world needs more like her! CR
slapcompany Says:
Sep 6, 2011 - There is no safe container to store your values while you're at work; not living your deepest values will leak on youNo sudden moves: You're looking emotional commitment right in the eye. slapCompany Question to you: Where do you stand?
andreeaweed Says:
Nov 5, 2011 - nice videos on your channel
juliacotic Says:
Nov 5, 2011 - Great Channel - Thanks for all your help!
TonyHujek Says:
Dec 13, 2011 - givvvveeee morrrrrrre
slapcompany Says:
Feb 17, 2012 - There is no safe container to store your values while you're at work; not living your deepest values will leak on youNo sudden moves: You're looking emotional commitment right in the eye. slapCompany Question to you: Where do you stand?
united757 Says:
Jul 10, 2008 - thank you for posting this! Colleen is my favorite person in the industry! if you have any more videos of her please post them!