shep hyken
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service. WHO IS SHEP HYKEN? Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer (http He is also the creator of The Customer Focus™ (www.TheCustomerFocus.com) program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and thats just a few of the As! Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to ...
Shep Hyken closes his speech with card trick!
Professional speaker and author Shep Hyken mixes important customer service content with entertainment - humor and magic. This is a clip of how Shep closes out his speech with an amazing card trick. For more information contact www.hyken.com or (314)692-2200.
Customer Service Training Tip - How to Create Customer Confidence by Shep Hyken
Shep Hyken shares a short customer service tip from his best-selling new book, "The Cult of the Customer" (www.CultOfTheCustomer.com). This two minute video is about "Creating Confidence." Shep shares six common-sense tips for creating confidence with your customers. You can't begin to have customer loyalty without first having the customer's confidence. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For more information about Shep Hyken and The Cult of the Customer, visit http or call (314) 692-2200. (For information about customer service training go to www.TheCustomerFocus.com.)
Shep Hyken's Moments of Magic™ at ParaFest '09
Shep Hyken, author of Moments of Magic™, speaks at ParaFest '09 - Parature Users' Conference in Las Vegas. To see a blog about this interesting topic, go to blog.parature.com Copyright Shep Hyken. Used with permission.
Shep Hyken | Taxi Cab Story
www.crownspeakers.com For more information on Shep Hyken please contact Crown Speakers Bureau at 1.877.8-TALENT (1.877.882.5368) or visit www.crownspeakers.com Shep Hyken, CSP, CPAE is a speaker and best selling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express -- and that's just a few of the A's! Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled "You Are The Magic!" He is known for his high energy presentations which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. For more information on Shep Hyken visit: www.crownspeakers.com
Shep Hyken: Customer Service Expert
www.eaglestalent.com -Eagles Talent Speakers Bureau presents Shep Hyken. To book speaker Shep Hyken, visit his speaker profile page. Shep Hyken, CSP is a speaker and author who has been entertaining audiences with his unique presentation style for 24 years. He has been hailed as one of the top entertainer/magicians working the corporate field. In 1983 he made the transition from entertainer to speaker. Hyken mixes information with entertainment (humor and magic) to create exciting programs for his audiences. Shep Hyken's most requested programs focus on customer service, internal service, customer relations, and a motivational program titled "You Are The Magic!" Shep Hyken has worked with hundreds of companies and associations ranging from "Fortune 500" size companies to smaller organizations with less than 50 employees. Some of his clients include American Airlines, Anheuser-Busch, AT&T, Fleming Foods, General Motors, Holiday Inn, Kraft, Monsanto, Shell Oil, Standard Oil and many, many more.
Prime Concepts Group, Inc. Testimonial
Shep Hyken raves about his experience with www.primeconcepts.com in the development of his website. www.youtube.com
Customer Service Tip - How to Create Loyal Customers by Shep Hyken
Customer service speaker and expert, Shep Hyken, shares useful customer service service tips in this "how-to" series. This short video explains how you can create loyal customers by first being loyal to them and showing them you care.
Customer Service Tip -Seven Reasons Why You Should Develop a Customer Service Culture
Customer service speaker and expert Shep Hyken shares seven reasons you should develop a customer service culture for you and your company. In this very short 2 minute tip, Shep gives you seven compelling reasons to work to deliver an amazing customer service experience. Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations. He helps companies develop loyal relationships with their customers and employees. He is the author of hundreds of articles and several books including the Wall Street Journal best-seller, "The Cult of the Customer." For more information about Shep Hyken's speaking programs, go to www.hyken.com. For information about Shep's customer service training programs, go to http
Shep Hyken Interview - Part 1 of 3
Best-selling author and speaker Shep Hyken shares tips on providing outstanding customer service.
Customer Service Training Tip - Starting Over by Shep Hyken
A short customer service tip from Shep Hyken's best-selling book, "The Cult of the Customer." This two minute video is about taking initiative and "Starting Over." You are only as good as the last customer's experience. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For more information about Shep Hyken and The Cult of the Customer, visit www.Hyken.com or call (314) 692-2200. For customer service training information go to http
Customer Service Training Tip - How to Handle Customer Complaints by Shep Hyken
What is the best way to handle a customer complaint? Learn to improve customer service skills, even with the upset customer, by listening toShep Hyken, customer service speaker, author and training expert. He explains in this quick 2 minute video tip. For more information about The Customer Focus (the customer service training program) go to www.TheCustomerFocus.com
Customer Service Tip - Create a Membership Experience by Shep Hyken
Customer service speaker and training expert ,Shep Hyken, shares a customer service tip about providing a "membership experience" to your customers. You don't have to call them members, but you have to treat them in a way that makes them feel they are special. This tip is from Shep's best selling customer service book "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience."
Customer Service Tip - How to Ask the Extra Questions by Shep Hyken
Customer service speaker and expert, Shep Hyken, shares useful customer service tips in this "how-to" series. This short video explains how asking the extra questions can give your customers the experience they deserve.
Customer Service Expert Says: Be 100% Perfect - Another Customer Service Tip From Shep Hyken
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, talks about how the goal is 100% perfection. And, while perfection is not reality, good enough may not be good enough. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
Great Interview with Shep Hyken at ParaFest '09
Check this interview with Shep Hyken, author of Moments of Magic™, at ParaFest '09 - Parature Users' Conference in Las Vegas. For more information about ParaFest, please visit www.parafest.com
Customer Service Tip - Why Do Customer Service Training? by Shep Hyken
Why would you want to do a customer service program?Shep Hyken, the customer service speaker, author and training expert explains with a quick 2 minute video tip. For more information about The Customer Focus (the customer service training program) go to www.TheCustomerFocus.com
Customer Service Tip - Keeping Customer Service Fresh by Shep Hyken
Customer service speaker, author and training expert, Shep Hyken, explains how you can keep customer service fresh over time with a quick 2 minute video tip. For more information about The Customer Focus (the customer service training program) go to www.TheCustomerFocus.com
Shep Hyken - Keynote Speaker
www.executivespeakers.com Keynote Speaker Shep Hyken has been hailed as one of the top entertainer/magicians working the corporate field. 901-754-9404
Shep Hyken Interview - Part 2 of 3
Best-selling author and speaker Shep Hyken shares tips on providing outstanding customer service.
Five Ways to Create a Customer Service Culture
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, talks about the reason an organization can deliver good or bad customer service. It comes down to one thing; what is happening on the inside of that organization. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
Top Ten List of Customer Service Strategies
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, talks about 10 of his customer service strategies. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
TPS in the Morning Featuring Shep Hyken
TPS in the Morning Featuring Shep Hyken on June 22, 2011 at the Memphis Botanic Gardens from 8:30AM to 10:45AM.
Customer Service Recovery Can Show How Good You Are
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, talks about a lesson to be learned about how your team manages the guest experience. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
Customer Service Debacle Teaches Lesson
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, talks about regardless of how good your product is, if you don't back it up with a strong customer service experience, your customers, when given the opportunity to buy from someone else, probably will. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
Shep Hyken Interview - Part 3 of 3
Best-selling author and speaker Shep Hyken shares tips on providing outstanding customer service.
Customer Service Tip - Getting Employees and Customers Involved
Customer service speaker and professional training expert, Shep Hyken, shares an internal customer service tip. This short video talks about how to get your employees involved with enhancing the customer experience. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. (For information about customer service training go to http
Darren Hart Trade Show Testimonial by Shep Hyken
Shep Hyken talks about the trade show table used by Darren Hart.
Customer Service Book: The Cult of the Customer
Shep Hyken introduces his customer service book, "The Cult of the Customer." ( www.CultOfTheCustomer.com ) This short video introduces you to the five cults in the Cult of the Customer; Uncertainty, Alignment, Experience, Ownership and Amazement. The book is filled with strategies, tips and case studies that will help any size company create an amazing customer experience that turns satisfied customers into customer evangelists. For more information about Shep Hyken and The Cult of the Customer, visit www.Hyken.com.
The Words You Use Sets the Tone for the Customer Experience
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, talks about how the words you use, and the way you use them, sets the tone for the customer experience. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
Creating a Customer SERVICE Board of Directors
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, talks about creating a "Customer Board of Directors" in this sequel to the last video lesson. This a "Customer SERVICE Board of Directors." (Notice the extra word service.) To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http
Customer Service Tip: Watching and Listening to Customers
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, shares advice on how to deliver exceptional customer service. Exceptional customer service means you go above and beyond what is expected. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
Customer Service - Customer Preferences
Customer service speaker and professional training expert, Shep Hyken, shares an internal customer service tip. This short video talks about how to know and understand your customer's preferences before they buy. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. (For information about customer service training go to http
Customer Service Tip - How To Learn from Mistakes and Successes
Customer service speaker and professional training expert, Shep Hyken, shares how debriefing after every success and mistake can create a more successful company. Bestselling author of The Amazement Revolution, Shep reminds you that every Moment of Misery can be transformed into a Moment of Magic! To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. (For information about customer service training go to http
Customer Service Tip - Where Customer Service Starts and Ends
Customer service speaker and professional training expert, Shep Hyken, shares his philosophical approach on where customer service starts and ends. Customer service starts before the customer ever walks through your doors. It starts when your business opens - the first day! To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. (For information about customer service training go to http
Customer Service Training Tip: On Duty When You're Off Duty
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, shares a customer service lesson to be learned. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
Six Customer Service Strategies: How to Compete In Business
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, shares six customer service strategies - actually sound general business strategies - about how to compete in business. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
Customer Service Expert Talks About Creating a Customer Board of Directors
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, talks about one way to build a community is to really listen to your customers. You may even go as far as enlisting some of your best customers into what you might call a "customer board of directors." To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
Customer Service Tip - 10 Questions to Ask When Something Fails
Customer service speaker and professional training expert, Shep Hyken, shares 10 questions to ask when something goes wrong with a customer. Bestselling author of The Amazement Revolution, Shep reminds you that every Moment of Misery can be transformed into a Moment of Magic! To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to www.hyken.com Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. (For information about customer service training go to www.TheCustomerFocus.com.)
Customer Service Tip Decommoditize Your Business
Customer service speaker and professional training expert, Shep Hyken, shares his unique insight on de-commoditizing your business and the importance of the overall customer experience. Bestselling author of The Amazement Revolution, Shep reminds points out that every Moment of Misery can be transformed into a Moment of Magic! To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. (For information about customer service training go to http
Caring Is Key to Customer Loyalty Says Customer Service Expert
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, shares advice on one of the keys to building customer loyalty, caring. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.
The Cult of the Customer - Turning Customers into Evangelists
Keeping customers happy is one of the most basic ingredients of business success.Join Shep Hyken, author of the Wall Street Journal and USA Today bestseller The Cult of the Customer, for this webinar, where he'll share strategies you can put into action to start amazing your customers today. Keeping customers happy is one of the most basic ingredients of business success. But these days, customer service is about far more than simply satisfying your customers; it's about delighting them with unforgettable experiences, and creating loyal customers. The great thing about these loyal customers is that they are also evangelists who not only help your business grow, but also are willing to go out and tell the world about your amazing product or service. Join Shep Hyken, author of the Wall Street Journal and USA Today bestseller The Cult of the Customer, for this live 1-hour webinar, where he'll share strategies you can put into action to start amazing your customers today. Shep Hyken is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times and Wall Street Journal bestselling author of The Amazement Revolution, The Cult of the Customer, Moments of Magic and The Loyal Customer. He is also the creator of The Customer Focus program, which helps clients ...
Shep's Thoughts on Dr Demko and Invisalign
Shep Hyken gave us a little time to record his feedback on Dr. Jackie Demko and his Invisalign treatment. Did we mention that Shep is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
The Amazement Revolution - Book Review
Book review on The Amazement Revolution by Shep Hyken. This book gives a lot of great ideas to implement customer service strategies that work across the company.
EOtv: Ask the right questions for improved survey results
Do you know what your customer is looking for in a product? Rick Barrera explains what type of questions to ask customers in a survey to achieve the most valuable feedback. In today's tip, we're talking managing touch and impact points with EO St Louis member and author Shep Hyken.
The Brian Hyken Project - Eye's on the Future
From Brian Hyken's New Album "Eye's on the Future www.brianhykenproject.com Produced and Engineered by: Chris Finney. Recorded at the Music Shed-- New Orleans, LA. Mixed at Studio in the Country-- Bogalusa, LA. 2nd Engineers, Music Shed: William R. Moesta IV, Ben Lorio. 2nd Engineer, Studio in the Country: Jay Wesley. Mastered by: Bruce Barielle. Drums and Percussion: Doug Belote. Bass: Charlie Wooton. B3, Piano, Wurlitzer: Paul Longstreth. Keyboards, Fuzz Bass, Synth Guitar: Chris Finney. Guitar, Vocals: Brian Hyken. Baritone and Tenor Sax: Jimmy Carpenter. Trumpet: Michael Girardot. Clarinet: Bruce Brackman. Trombone: Craig Klein. All [original] songs ©2011 Brian E. Hyken. "Over the Rainbow" ©1939 Harold Arlen and Yip Harburg. ©® 2011 All Rights Reserved. **Special Thanks To: Doug Stream, Chris Bailey, Ben Mumphrey, Mike Dorsey, Sara Cohen, Tracey Freeman, Jared Marcell, Emily Lagarde, and Shep Hyken**
The Brian Hyken Project - You Dont Know Me
From Brian Hyken's album "Eye's on the Future" www.brianhykenproject.com Produced and Engineered by: Chris Finney. Recorded at the Music Shed-- New Orleans, LA. Mixed at Studio in the Country-- Bogalusa, LA. 2nd Engineers, Music Shed: William R. Moesta IV, Ben Lorio. 2nd Engineer, Studio in the Country: Jay Wesley. Mastered by: Bruce Barielle. Drums and Percussion: Doug Belote. Bass: Charlie Wooton. B3, Piano, Wurlitzer: Paul Longstreth. Keyboards, Fuzz Bass, Synth Guitar: Chris Finney. Guitar, Vocals: Brian Hyken. Baritone and Tenor Sax: Jimmy Carpenter. Trumpet: Michael Girardot. Clarinet: Bruce Brackman. Trombone: Craig Klein. All [original] songs ©2011 Brian E. Hyken. "Over the Rainbow" ©1939 Harold Arlen and Yip Harburg. ©® 2011 All Rights Reserved. **Special Thanks To: Doug Stream, Chris Bailey, Ben Mumphrey, Mike Dorsey, Sara Cohen, Tracey Freeman, Jared Marcell, and Shep Hyken**
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