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Books: The Amazement Revolution, The Cult of the Customer, Moments of Magic, The Loyal Customer

Customer service expert and speaker, Shep Hyken, is the CAO (Chief Amazement Officer) of Shepard Presentations, LLC. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. His speaking topics focus on customer service, internal service, customer loyalty, etc. He mixes important information with entertainment (humor and magic) to create exciting presentations for the audiences. Shep is the author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and the New York Times Bestseller "The Amazement Revolution." (Download the first three chapters of The Amazement Revolution at http://www.AmazementRevolution.com.) His clients range from Fortune 50 companies to companies with less than 50 employees. For general information go to http://www.hyken.com or call (314) 692-2200. For information about Shep's customer service training programs, go to http://www.TheCustomerFocus.com.