customer service speaker
Customer Service Speaker I Author I Dean Lindsay
Customer Service Speaker, Dean Lindsay Dean Lindsay is the Author of The Progress Challenge: Working and Winning in a World of Change and Cracking the Networking CODE: 4 Steps to Priceless Business Relationships Spotlighted as an OUTSTANDING SPEAKER by the International Association...
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service. WHO IS SHEP HYKEN? Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer (http He is also the creator of The Customer Focus™ (www.TheCustomerFocus.com) program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and thats just a few of the As! Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to ...
Customer Service - DATING Your Customer Keynote Speaker Shift Happens!
www.shifthappens.com Customer service expert and keynote speaker James Feldman talks about how to turn customer satisfaction into customer loyalty. The Dating Your Customer program organizes the most important steps to creating great customer service and retention.
Would You Do Business With You? Customer Service Training Video Preview from Seminars on DVD
Access the full length version at bit.ly or see a full list of our programs at seminarsondvd.com Customer service training can positively impact customer retention and is an essential part of any retail, service or sales organization. For more than 20 years, Jane Handly has been a highly sought-after customer service training expert. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal teamwork, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers. Customer service training can make the difference between customer loyalty and customer indifference. Make sure your team is equipped with all the skills they can get to take their customer service skills to the next level. Starting out as a graduate of Wake Forest University with a Masters Degree in Communication, Jane Handly went on to become an author as well. Her two books: "Getting Unstuck" and "Why Women Worry" have been the subject of articles in Business Week, Money Magazine, Ladies Home Journal and USA Today. In addition, she has appeared on more than 200 radio and television programs. Her impressive list of clients includes American Airlines, Neiman Marcus, Pepsi, Bristol Myers Squibb, Verizon, Southwest Airlines, Seven Eleven, Subway and hundreds of other prestigious companies and franchises. As a consultant, Jane Handly has researched over 700 major businesses ...
Keynote Speaker-Customer Service Speaker: Micah Solomon on customers and loyalty building
Keynote Speaker - customerserviceguru.com - Micah Solomon giving keynote address on customer loyalty and Customer Service to NCBS Retail Banking Conference at Four Seasons Las Vegas. Micah's speech covers customer service, initiative, customer loyalty, profitability, delivered here to an audience of top executives -- catch Micah as keynote speaker as well as leading custom workshops and seminars and training for Hospitality, Automotive, Banking, Food Industry, Finance, Communications, Information Services, Restaurant, Legal Services, Medical, law firms and many other settings. 484-343-5881 micah@micahsolomon.com
Bill Capodagli - Customer Service Speaker
www.executivespeakers.com Bill Capodagli is currently the most requested speaker on Walt Disneys success and leadership principles in the US 901-754-9404
Customer Service Training Tip - How to Handle Customer Complaints by Shep Hyken
What is the best way to handle a customer complaint? Learn to improve customer service skills, even with the upset customer, by listening toShep Hyken, customer service speaker, author and training expert. He explains in this quick 2 minute video tip. For more information about The Customer Focus (the customer service training program) go to www.TheCustomerFocus.com
Customer Service Lessons from "Taxi Terry" by Business Speaker Scott McKain
A one-of-a-kind cab driver, "Taxi Terry," created an "Ultimate Customer Experience ®" for business leader and #1 bestselling author Scott McKain. Listen as Scott speaks to a national sales audience of a top retailer and shares insights on distinction and customer service. For more information on Scott -- and how you can bring him to speak to your organization: ScottMcKain.com
Customer Service Training Tip - How to Create Customer Confidence by Shep Hyken
Shep Hyken shares a short customer service tip from his best-selling new book, "The Cult of the Customer" (www.CultOfTheCustomer.com). This two minute video is about "Creating Confidence." Shep shares six common-sense tips for creating confidence with your customers. You can't begin to have customer loyalty without first having the customer's confidence. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For more information about Shep Hyken and The Cult of the Customer, visit http or call (314) 692-2200. (For information about customer service training go to www.TheCustomerFocus.com.)
Free Customer Service Training Video from Ron Kaufman: Up Your Service, Lift Me Up
Visit bit.ly forfree tips from the world's top experts! More than 3 million people around the world have had their businesses transformed by Customer Service Guru Ron Kaufman's courses and workshops. In this upbeat seminar, Ron imparts the same customer service strategies and techniques he teaches in his workshops. Apply those strategies to create your own superior service culture, improve communication with clients and uplift customer relationships! Get on the Fastest, Easiest route to Achieving Health, Wealth, and Happiness! Learn from over 300 Online Video Seminars from the World's Greatest Personal Development Experts, Speakers and Authors. Visit bit.ly to speedstart your success today!
Customer Service Training Tip - Starting Over by Shep Hyken
A short customer service tip from Shep Hyken's best-selling book, "The Cult of the Customer." This two minute video is about taking initiative and "Starting Over." You are only as good as the last customer's experience. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For more information about Shep Hyken and The Cult of the Customer, visit www.Hyken.com or call (314) 692-2200. For customer service training information go to http
Customer service training, building trust with mountain bike story
Customer service strategist and motivational speaker, Jeff Mowatt shares his famous "Mountain Bike Story" on how to build trust with customers.
Hal Becker, Sales & Customer Service Speaker, Author
Brooks International presents Hal Becker. www.brooksinternational.com . Hal is one of the top Customer Service Speakers in the industry. At the ripe old age of 22 Hal became the top ranked salesperson among 11000 others at the Xerox Corporation. Hal is the author of a series of books and spends time lecturing and presenting sales seminars in all parts of the world.
Jeffrey Gitomer - Speaker on Sales and Customer Service
Jeffrey Gitomer is the author of The New York Times bestsellers The Sales Bible and The Little Red Book of Selling. All of his books have been bestsellers on Amazon.com, including Customer Satisfaction is Worthless, Customer Loyalty is Priceless, The Patterson Principles of Selling, and his latest best-selling book The Little Red Book of Sales Answers. Full bio available at: www.thesweeneyagency.com
Corporate Training Testimonial - Customer Service Training India, Corporate Trainer India
Video Testimonial from participant of Capital Local Area Bank, India who attended a one day Customer Service Workshop - Customer Fright to Customer Delightconducted by Motivational Speaker and Corporate Trainer Simerjeet Singh. Our Corporate Coach Mr. Simerjeet Singh brings together his unique insights in Motivation, NLP, Stress Management, Teamwork and Leadership to offer you an exciting, innovative, stress busting programs that will synergize and energize your team for Peak Performance. Our Core Expertise Areas are Motivation, Inspiration, Positive Thinking, NLP, Excellence in Customer Service, Inter Personal Skills, Team Building (Indoor and Outbound), Leadership Training, Faculty Development Programs, Faculty Motivation Programs, Youth Empowerment Programs, Student Motivation Program, Communication, Ethics, Stress Management and Inner Peace. Our Clients include - Alembic Ltd, BenQ India, Birla Sunlife Mumbai, The British Council New Delhi, LTC Bahrain, E Kanoo Group Bahrain, Corbus India, The Reliance ADA Group, IBM Daksh, Capital Local Area Bank, BILT (Maharashtra), The Trident Abhishek Group, Mahindra & Mahindra, Punjab Tractors Limited, GNA Group, Indian Armed forces, Torrent Pharmaceuticals Baddi, Sara International Noida, Itron Noida, PSI Gurgaon. To arrange an In- house or outbound corporate training program for your team in India, Middle East or South East Asia, please email Tarveen Singh today at info@simerjeetsingh.com or cels.jalandhar@gmail.com. Reach ...
Customer Service Tip -Seven Reasons Why You Should Develop a Customer Service Culture
Customer service speaker and expert Shep Hyken shares seven reasons you should develop a customer service culture for you and your company. In this very short 2 minute tip, Shep gives you seven compelling reasons to work to deliver an amazing customer service experience. Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations. He helps companies develop loyal relationships with their customers and employees. He is the author of hundreds of articles and several books including the Wall Street Journal best-seller, "The Cult of the Customer." For more information about Shep Hyken's speaking programs, go to www.hyken.com. For information about Shep's customer service training programs, go to http
Conference Speaker | Frank Furness | Customer Service
Top international conference speaker will energise, inspire and educate your salespeople. Increase sales and productivity with effective marketing. Learn how to make have great customer service
Customer Service Tip - Getting Employees and Customers Involved
Customer service speaker and professional training expert, Shep Hyken, shares an internal customer service tip. This short video talks about how to get your employees involved with enhancing the customer experience. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. (For information about customer service training go to http
Dr. Sheila Murray Bethel - Leadership and Customer Service Speaker
Dr. Sheila Murray Bethel is the bestselling author of Making a Difference 12 Qualities That Make You A Leader. Starting out as sa single mother struggling to raise and educate her two sons, Sheila went on to an award-winning sales and sales management career, building two successful organizations. It was out of these challenging circumstances that Sheila discovered her unique talents as a speaker. Her own life story is an inspiring example of how anyone can rise above his or her circumstances to make a difference. Full bio available at: www.thesweeneyagency.com
Abusive Customers: Customer Service Training : How to Focus on Solutions in Customer Service
Learn to concentrate on what can be done with the customer service situation with expert retail sales management advice in this free online customer service video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field. Filmmaker: Reel Media LLC
Customer Service Book: The Cult of the Customer
Shep Hyken introduces his customer service book, "The Cult of the Customer." ( www.CultOfTheCustomer.com ) This short video introduces you to the five cults in the Cult of the Customer; Uncertainty, Alignment, Experience, Ownership and Amazement. The book is filled with strategies, tips and case studies that will help any size company create an amazing customer experience that turns satisfied customers into customer evangelists. For more information about Shep Hyken and The Cult of the Customer, visit www.Hyken.com.
How to Provide Extraordinary Customer Service: The Fred Factor
Do you provide exceptional customer service? Is the customer service in your company extraordinary? Fred Shea, a Denver postman, was the inspiration for Mark Sanborn's international best seller, The Fred Factor. Hear Mark tell the story of Fred and how his extraordinary performance of an ordinary job has impacted millions. Based on the bestselling book The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary Visit marksanborn.com to learn more about keynote speaker Mark Sanborn. Mark helps leaders and organizations turn the ordinary into the extraordinary. To book Mark at your next event, call Helen Broder at 703-757-1204. Mark is the president of Sanborn & Associates, Inc., an idea lab for leadership development. Leadershipgurus.net lists Mark as one of the top 30 leadership experts in the world. In addition to his experience leading at a local and national level, he has written or co-authored 8 books and is the author of more than two dozen videos and audio training programs on leadership, change, teamwork and customer service. He has presented over 2400 speeches and seminars in every state and a dozen countries. Mark is a member of the prestigious Speakers Roundtable, 20 of the top speakers in the world today. Mark holds the Certified Speaking Professional (CSP) from the National Speakers Association and is a member of the Speaker Hall of Fame (CPAE). Mark's book, The Fred Factor How Passion in Your Work and Life Can Turn the ...
The ultimate customer service story is inspiring
Ross Shafer is the writer/producer of (14) HR training films on Customer service, Leadership, and Motivation. He is the author of the business books, TheCustomer Shouts Back, Customer Empathy, Nobody Moved Your Cheese, Are You Relevant? and his newest 2011 book, Grab More Market Share (how to wrangle business away from lazy competitors). Ross is also the founder of the Customer Empathy Institute in conjunction with Calif. State Univ. at Monterey Bay...which helps coach leaders to understand the changing mindsets of evolving customers. A 6-Time Emmy winner for his work in network televison for FOX, ABC, NBC, USA, and COMEDY CENTRAL, in 1994, Ross Shafer shifted his energies to start making films and writing books on the business successes he observed in great companies. His focus was on who dominates market share...and why. Here he talks about Who Will Win During The Recovery. youtu.be Watch this short clip as Ross Shafer explains why customer service is so dreadful these days: youtu.be Today, Ross Shafer is one of America's most sought after conference Keynote business speakers. What makes Ross Shafer so valuable is his abiltity to cross-pollinate fresh practices from one industry to another. Ross Shafer's newest book GRAB MORE MARKET SHARE (Wiley and Sons) teaches leaders and companies to realize the only way to grow in a soft ( or flat) economy is to take market share from their lazy competitiors. In this new book Ross will show you how to: 1. Legally Spy on Competitors ...
Joe Calloway: Customer Service and Branding Keynote Speaker
eaglestalent.com -Eagles Talent Speakers Bureau presents speaker Joe Calloway. Joe Calloway is a business author, performance consultant, and restaurant owner whose client list reads like a "Who's Who" in business. From Saks Fifth Avenue and BMW to American Express and IBM, a wide range of companies depend on Joe for insight into today's marketplace. For more information on booking international business speaker Joe Calloway for a speaking engagement, contact Eagles Talent Speakers Bureau at 1.800.345.5607 or eaglestalent.com
James Lloyd: Motivational Humorist, Customer Service and Corporate Training Expert, Keynote Speaker
For over twenty-five years, James Lloyd has captivated and inspired audiences on five different continents. He spent eight years as a corporate trainer and motivational speaker for the largest health care benefits company in America. James Lloyd magically engages listeners with his genuine down-home approach: a unique blend of humor, insightful knowledge, contagious enthusiasm, and personal sharing. He plucks his poignant stories from a background rich in training, leadership development, sales, customer service and, as he puts it, "Just good ol' living." While memorably weaving this all together, James Lloyd displays a remarkable gift to touch people's hearts. James Lloyd is the author of 3 books including I'm On Fire, Watch Me Burn and Torch Tips For A Luminous Life. James Lloyd strongly believes in, and lives, his motto: Laughing... Learning... Living. He imparts vision and encourages audiences to visualize new horizons and develop their fullest potential. James Lloyd ignites a spark and people "catch" his passion to awaken that fire within and burn brightly -- keeping positive and striving for excellence. To ignite the fire in your organization, book James Lloyd through BigSpeak Speakers Bureau. www.bigspeak.com
Lisa Ford: Keynote Speaker & Customer Service Expert
www.executivespeakers.com Keynote Speaker Lisa Ford is the author of How To Give Exceptional Customer Service, the #1 selling business videotape series for the last 3 years.. 901-754-9404
Customer Service - Meaningful Memories Keynote Speaker - Shift Happens!
www.shifthappens.com Customer service expert and keynote speaker James Feldman shows how to create these truly memorable customer experiences. To be successful today, customer service must go beyond merely meeting customer expectations. Customer service today means both exceeding expectations and creating customer experiences that are so memorable your customer wants to come back again and again.
Grant Rant #88: 5 Customer Experience Mistakes
www.GrantCardone.com -5 Customer Experience Mistakes What Customers Hate - Why Customer Service Sucks - Sales Training Expert Grant Cardone discusses the top 5 phrases customers hate and how to improve customer service. Don't allow your customer service to fall into the pits of negativity otherwise you're losing time, money, and more customers. I strongly suggest you emulate and take my advice in order to better service your customers.
How to find a speaker to reduce staff turnover improve customer service
www.timdurkin.com 972-523-5151 Improve customer service, reduce staff turnover Improve performance and profits and have patients raving about how your employees treated them. Let me ask you, do you spend most of your time helping your top talent deliver the best patient care possible? Or do you spend most of your time dealing with the energy vampires in your organization; those people who can literally suck the life out of your practice, clinic or hospital. If you think that these problem employees just affect you or aren't a financial drain on your organization, think again. An employee who leaves because of one of these energy drainers can cost as much as 150% or there annual salary to replace. This figure does not include the intellectual capital and positive relationships with patients and staff that walk out the door when they leave either. If those energy vampires cause poor service levels to patients or patient family members the numbers and the impact are indeed staggering. Find out on www.timdurkin.com how much each unhappy patient can cost your organization, prepare to be shocked. durkinspeaks
Watch This - an inspirational customer service film by Ross Shafer
This is the shortened preview version of Ross Shafer's HR customer service training film. This program features the world's biggest watch store, The Watch Man, in Laughlin, Nevada. You will be inspired to follow their example. To buy the full length DVD, go to www.RossShafer.com
Holly Stiel Keynote: Killer Nectarine
Customer Service Expert and Concierge Training Expert Holly Stiel: Believe you can make a difference and you do
Ross Shafer - Customer Service Expert and Award Winning Comic
After graduating with a BA in Business Marketing, Shafer began a lucrative and entertaining career in show business. He has hosted and contributed to a number of hit television programs, and has been popular on the professional comedy circuit. Shafer is the author of a number of books including The Customer Shouts Back, which was written from experience gained from years as a writer and producer of human resource training films. Shafer is an expert on customer service and is convinced that the key to good service is understanding the customer's emotional state before, during, and after the transaction. speakers.ca This video is brought to you by Speaker's Spotlight - www.speakers.ca - Canada's leading speakers' bureau. Book Ross Shafer as a keynote speaker for your next event by contacting info@speakers.ca.
The Guinness Brand Experience - Customer Service Keynote Speaker & Marketing Speaker
To learn more about The Brand Experience this Chicago based Irishman can bring to your conference and event, go to www.IrishmanSpeaks.com for more detail on this high impact, humorous, business speaker. As a keynote speaker on Business Growth, People Growth, Teamwork Growth, this Chicago based marketing keynote speaker has energized audiences from Harley-Davidson to Helsinki, from Memphis to Malaga and many places in between. Chicago Motivational and Inspirational Marketing Speaker Irishman Conor Cunneen talks about the Brand Experience http Tags: Marketing Speaker Chicago, Chicago Business Speaker Humorous Motivational Speaker Humorous Motivational Chicago Speaker Humorous Speaker Chicago Irish Keynote Speaker Keynote Speaker Chicago Motivational
Shaun Belding's famous customer service story: Luanne
A clip of Shaun Belding delivering his famous customer service story about an outstanding Orlando Waffle House hostess
Matt Oechsli - Speaker on Sales and Customer Service
Matt Oechsli is one of the leading authorities on marketing, selling, servicing and developing loyalty with affluent clients. His firm has conducted numerous research projects on the affluent and has been able to determine (with statistical significance) how the affluent make major purchase decisions, the criteria they use in selecting a "go-to" financial advisor, what they look for in a personal banking relationship, and more. Matt knows what is required to become a "rainmaker" within the world of the affluent. Full bio available at: www.thesweeneyagency.com
Ron Kaufman - Quality Service LIVE! (Part 1)
Ron Kaufman rocks the audience at the National Achiever's Congress with this highest rated presentation of "Quality Service LIVE! Ninety minutes of the best customer service training anywhere in the world. To learn more about Ron Kaufman (customer service guru), go to: www.RonKaufman.com To improve and build your customer service culture, visit: www.UpYourService.com
Showcase: Tom Connellan - Customer Service and Corporate Performance
If you're wondering what to do when your competition is only a click away, Tom Connellan probably has the answers - he's one of North America's leading authorities on creating and maintaining customer-centric organizations. As an entrepreneur, investor, author, and researcher, Tom brings a solid background to his work with companies seeking to build stronger links with their customers. His highly customized presentations are fast-paced, entertaining, and informative, providing audiences with lots of "how-to's," they can instantly put to work. www.speakers.ca This video is brought to you by Speaker's Spotlight - www.speakers.ca - Canada's leading speakers' bureau. Book Tom Connellan as a keynote speaker for your next event by contacting info@speakers.ca.
Ron Kaufman - Quality Service LIVE Part 2
Ron Kaufman rocks the audience at the National Achiever's Congress with this highest rated presentation of "Quality Service LIVE! Ninety minutes of the best customer service training anywhere in the world. To learn more about Ron Kaufman (customer service guru), go to: www.RonKaufman.com To improve and build your customer service culture, visit: www.UpYourService.com
Ron Kaufman - Quality Service LIVE Part 3
Ron Kaufman rocks the audience at the National Achiever's Congress with this highest rated presentation of "Quality Service LIVE! Ninety minutes of the best customer service training anywhere in the world. To learn more about Ron Kaufman (customer service guru), go to: www.RonKaufman.com To improve and build your customer service culture, visit: www.UpYourService.com
Ron Kaufman - Quality Service LIVE Part 4
Ron Kaufman rocks the audience at the National Achiever's Congress with this highest rated presentation of "Quality Service LIVE! Ninety minutes of the best customer service training anywhere in the world. To learn more about Ron Kaufman (customer service guru), go to: www.RonKaufman.com To improve and build your customer service culture, visit: www.UpYourService.com
Ron Kaufman - Quality Service LIVE Part 5
Ron Kaufman rocks the audience at the National Achiever's Congress with this highest rated presentation of "Quality Service LIVE! Ninety minutes of the best customer service training anywhere in the world. To learn more about Ron Kaufman (customer service guru), go to: www.RonKaufman.com To improve and build your customer service culture, visit: www.UpYourService.com
Ron Kaufman - Quality Service LIVE Part 6
Ron Kaufman rocks the audience at the National Achiever's Congress with this highest rated presentation of "Quality Service LIVE! Ninety minutes of the best customer service training anywhere in the world. To learn more about Ron Kaufman (customer service guru), go to: www.RonKaufman.com To improve and build your customer service culture, visit: www.UpYourService.com
Patricia Fripp - Exceptional Customer Service
Patricia Fripp, CSP, CPAE, is a San Francisco and Las Vegas based Hall of Fame keynote speaker, executive speech coach, and sales... all presentation skills trainer. Meetings and Conventions magazine calls Patricia "one of the country's 10 most electrifying speakers." Her brother is the internationally-acclaimed guitarist Robert Fripp of King Crimson fame. Robert is also a great speaker. Contact Patricia at www.fripp.com, (415)753-655, pfripp@ix.netcom.com.
Last Call - a telephone customer service film by Ross Shafer
This is a shortened preview video of Ross Shafer's HR training film on Telephone Customer Service. Great for training people how to answer, transfer calls, relay information, and deal with angry customers. The full version also covers how to take phone orders. To buy the full length DVD, go to www.RossShafer.com
Ron Kaufman - The Secrets of Superior Service (Part 1)
Understand the key principles you must apply to deliver superior service. Ron Kaufman's true stories and powerful examples will inspire, uplift and motivate entire your service team. To improve your company's customer service culture with excellent customer service training, visit www.UpYourService.com To learn more about Ron Kaufman (customer service guru), go to www.RonKaufman.com
Ron Kaufman - Quality Service LIVE Part 7
Ron Kaufman rocks the audience at the National Achiever's Congress with this highest rated presentation of "Quality Service LIVE! Ninety minutes of the best customer service training anywhere in the world. To learn more about Ron Kaufman (customer service guru), go to: www.RonKaufman.com To improve and build your customer service culture, visit: www.UpYourService.com
Ron Kaufman - The Secrets of Superior Service (Part 2)
Understand the key principles you must apply to deliver superior service. Ron Kaufman's true stories and powerful examples will inspire, uplift and motivate entire your service team. To improve your company's customer service culture with excellent customer service training, visit www.UpYourService.com To learn more about Ron Kaufman (customer service guru), go to www.RonKaufman.com
Ron Kaufman - Quality Service LIVE Part 8
Ron Kaufman rocks the audience at the National Achiever's Congress with this highest rated presentation of "Quality Service LIVE! Ninety minutes of the best customer service training anywhere in the world. To learn more about Ron Kaufman (customer service guru), go to: www.RonKaufman.com To improve and build your customer service culture, visit: www.UpYourService.com
Customer Service Strategies That Work - Lisa Ford - Handling Conflict and Customer Loyalty
Access the full length version at bit.ly or see a full list of our programs at seminarsondvd.com Your employees and their customer service skills may be the only thing that differentiates you from the competition. And customers are more sophisticated and educated than ever before. That's why it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle. They'll gain numerous hands-on techniques including - how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of "customers first" all day. Any organization putting these principles into action will quickly be out-servicing the competition. Lisa Ford is a full time professional speaker with more than 20 years experience presenting to businesses, associations, and government organizations. Her long list of clients includes companies like Pfizer, AT&T, Morton's of Chicago, Sherwin-Williams, and the Salvation Army. She is best known for her work in the customer service arena, and has authored numerous audios, videos, and books, including the bestseller How to Give Exceptional Customer Service. In 2002, she was inducted into the Speakers Hall of Fame by the National Speakers Association. Over the last 30 ...
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