customer loyalty speaker

Brian Parsley: Sales, Customer Loyalty and Employee Retention Expert, Keynote Speaker

As a speaker and consultant, Brian Parsley guides business leaders to increase sales performance, solidify customer loyalty and build profits. Brian teaches time-tested business strategies and customer loyalty programs across all industry sectors including financial services, technology, retail, healthcare, manufacturing, and professional services. Brian Parsley's speaking engagements and workshops take him around the world and into companies that are devoted to achieving unparalleled results. Along with being the president of WeSkill (his own organizational training, behavior development and educational design firm) Brian Parsley is a recurring guest on FOX News, a management consultant for several Fortune 500 thought leaders and the author of InspHired, which gives leaders the tools and steps to hire extraordinary individuals who produce results and remain loyal. Brian Parsley has received numerous awards for professional excellence and is listed in Business Journal's "Top 40 executives under 40." Brian speaks internationally to a wide range of companies, organizations and professional associations. More About Speaker, Brian Parsley . . . Brian Parsley is a Certified Professional Behavior Analyst and a Human Capital Strategist who trains companies on sales, customer loyalty and employee retention. Pulling from his experience as Chairman of the national online recruitment site, USAhire.com, and his extensive background in the temporary staffing business, Brian Parsley ...

Keynote Speaker-Customer Service Speaker: Micah Solomon on customers and loyalty building

Keynote Speaker - customerserviceguru.com - Micah Solomon giving keynote address on customer loyalty and Customer Service to NCBS Retail Banking Conference at Four Seasons Las Vegas. Micah's speech covers customer service, initiative, customer loyalty, profitability, delivered here to an audience of top executives -- catch Micah as keynote speaker as well as leading custom workshops and seminars and training for Hospitality, Automotive, Banking, Food Industry, Finance, Communications, Information Services, Restaurant, Legal Services, Medical, law firms and many other settings. 484-343-5881 micah@micahsolomon.com

Caring Is Key to Customer Loyalty Says Customer Service Expert

Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, shares advice on one of the keys to building customer loyalty, caring. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.

Customer Service Strategies That Work - Lisa Ford - Seminars on Demand Customer Loyalty Preview

Access the full length version at bit.ly or see a full list of our programs at seminarsondemand.com Your employees and their customer service skills may be the only thing that differentiates you from the competition. And customers are more sophisticated and educated than ever before. That's why it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle. They'll gain numerous hands-on techniques including - how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of "customers first" all day. Any organization putting these principles into action will quickly be out-servicing the competition. Lisa Ford is a full time professional speaker with more than 20 years experience presenting to businesses, associations, and government organizations. Her long list of clients includes companies like Pfizer, AT&T, Morton's of Chicago, Sherwin-Williams, and the Salvation Army. She is best known for her work in the customer service arena, and has authored numerous audios, videos, and books, including the bestseller How to Give Exceptional Customer Service. In 2002, she was inducted into the Speakers Hall of Fame by the National Speakers Association. Over the last ...

Keynote Speaker: Brian Parsley • Presented by SPEAK Inc.

Brian Parsley, President of WeSkill, guides business leaders on how to increase sales performance, solidify customer loyalty and build profits. Brian teaches timetested business strategies and customer loyalty programs across all industry sectors including financial services, technology, retail, healthcare, manufacturing, and professional services. Brian`s speaking engagements and workshops take him around the world and into companies that are devoted to achieving unparalleled results. Along with being a recurring guest on FOX News, Brian is a management consultant for several fortune 500 thought leaders and the author of InspHired, which gives leaders the tools and steps to hire extraordinary individuals who produce results and remain loyal. Brian speaks internationally to a wide range of companies, organizations and professional associations. www.speakinc.com Book Brian Parsley as akeynote speaker for your next event by contacting: info@speakinc.com Speak Inc Is a professional motivational speakers bureau providing keynote, motivational, professional, and corporate speakers.

Customer Service Training Tip: On Duty When You're Off Duty

Go to www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, shares a customer service lesson to be learned. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to www.TheCustomerFocus.com.

Sustainable Business? Innovation, Motivation, Profit AND Purpose - conference keynote speaker

www.globalchange.com How to grow a sustainable and profitable business. Green tech innovation - energy saving, water conservation, manufacturing, food industry, power generation. Examples from Philips, British Sugar, Intel, Nutreco and other corporations. Business case for sustainability and corporate social responsibility. How going green can create profits, improve customer loyalty, strengthen corporate image, drive effective marketing, save costs, and improve environment. Corporate case studies of green tech innovation, social responsibility and creation of added shareholder value. Arguments in favour of socially responsible business. Keynote speaker Patrick Dixon, author of SustainAgility - at conference of global water company.

Is Customer Loyalty Dead?

After another speaker at a conference in California suggested "customer loyalty is dead," Scott decided to offer an alternative viewpoint. ScottMcKain.com http (Scott's blog)

Jim Cathcart: Hall of Fame Speaker, Author, Business Motivator and Sales Expert

Jim Cathcart, CSP, CPAE is founder and president of Cathcart Institute, Inc. His books The Acorn Principle and Relationship Selling, have both achieved bestseller status and been translated into multiple languages. As the author of 14 books and scores of recorded programs, his students number in the hundreds of thousands. Jim Cathcart shows people how to produce measurable results. His messages emphasize: Behavioral Economics, Business Growth, Customer Loyalty, Leadership Initiative, Innovation, Sales & Service Motivation, Personal Accountability, Self Improvement and Persuasive Communication. Jim Cathcart considers self-leadership as the vital starting point for all leadership. Utilizing scientifically proven models, Jim Cathcart reveals how to achieve rapid execution, solid decision-making, committed teams, self-motivation and lasting business connections. More About Speaker, Jim Cathcart . . . A Customer Service Innovator, Jim Cathcart can coach your people on the concept of "UpServing," (a phrase he coined) which means increasing the level of satisfaction realized at every point of contact with customers. This generates greater results, with less sales resistance, easier renewals and more recurring and referral business. Jim Cathcart demonstrates to audiences how to build lasting customer loyalty. He motivates people to see customers as assets and build profitable business relationships. Jim Cathcart popularized the term "Relationship Selling." As author of the ...

Chip Bell - Customer Service Speaker - Demo

Executive Speakers Bureau executivespeakers.com Keynote speaker Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal and "all about me" customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty c...

Jill Griffin | Customer Loyalty

www.texasspeakersbureau.com For more information on Jill Griffin please contact The Texas Speakers Bureau at 1.877.8-TALENT (1.877.882.5368) or visit ‪www.texasspeakersbureau.com Texas customer service speaker, Jill Griffin, empowers firms to get, keep, grow and win back high value customers. Clients served include Microsoft, Subaru, Hewlett Packard, Marriott Hotels, Ford Motor Company, Dell, Western Union and The American Public Power Association. Jill Griffin is an award-winning loyalty book author, consultant, speaker, corporate board director of a NYSE company and international business school trustee. As a Texas customer service speaker, Jill Griffin is an author of three award-winning books: Customer Loyalty, Customer Winback (co-authored with Michael Lowenstein) and Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World. For more information on Jill Griffin visit: www.texasspeakersbureau.com

Jeffrey Gitomer: Customer Loyalty & Personal Development Expert

www.eaglestalent.com -Eagles Talent Presents Jeffrey Gitomer. To book speaker Jeffrey Gitomer visit his profile page. Jeffrey Gitomer is a creative, edgy writer and speaker with world-renowned expertise in sales, customer loyalty, and personal development. His presentations, seminars and keynote addresses are funny, insightful, and in your face. Real world. Off the wall. On the money Gitomer gives audiences information that they can take out in the street one minute after the seminar is over and turn it into money. He's an experienced and expert salesman. Jeffrey gives public and corporate seminars, runs annual sales meetings, and conducts live and Internet training programs on selling and customer loyalty. He has presented an average of 120 seminars a year for the past fifteen years. Gitomer's seminars and workshops focus on self-evaluation in each area of training. The attendee learns to change listening and learning habits from the traditional "I know that" to the 21st century strategy, "How good am I at that?" Each participant walks away with new understanding and an individualized game plan for action (and success).

Brian Parsley: Sales, Customer Loyalty, and Employee Retention Expert, Keynote Speaker

As a speaker and consultant, Brian Parsley guides business leaders to increase sales performance, solidify customer loyalty and build profits. Brian teaches time-tested business strategies and customer loyalty programs across all industry sectors including financial services, technology, retail, healthcare, manufacturing, and professional services. Brian Parsley's speaking engagements and workshops take him around the world and into companies that are devoted to achieving unparalleled results. Along with being the president of WeSkill (his own organizational training, behavior development and educational design firm) Brian Parsley is a recurring guest on FOX News, a management consultant for several Fortune 500 thought leaders and the author of InspHired, which gives leaders the tools and steps to hire extraordinary individuals who produce results and remain loyal. Brian Parsley has received numerous awards for professional excellence and is listed in Business Journal's "Top 40 executives under 40." Brian speaks internationally to a wide range of companies, organizations and professional associations. Brian Parsley is a Certified Professional Behavior Analyst and a Human Capital Strategist who trains companies on sales, customer loyalty and employee retention. Pulling from his experience as Chairman of the national online recruitment site, USAhire.com, and his extensive background in the temporary staffing business, Brian Parsley knows what it takes to create environments ...

The Shef On Rock Star Customer Service

The customer experience is what creates customer loyalty. Business motivational speaker, Dave "The Shef" Sheffield shares some thoughts with you while speaking at a convention in Denver, CO.

Customer Service Strategies That Work - Lisa Ford - Handling Conflict and Customer Loyalty

Access the full length version at bit.ly or see a full list of our programs at seminarsondvd.com Your employees and their customer service skills may be the only thing that differentiates you from the competition. And customers are more sophisticated and educated than ever before. That's why it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle. They'll gain numerous hands-on techniques including - how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of "customers first" all day. Any organization putting these principles into action will quickly be out-servicing the competition. Lisa Ford is a full time professional speaker with more than 20 years experience presenting to businesses, associations, and government organizations. Her long list of clients includes companies like Pfizer, AT&T, Morton's of Chicago, Sherwin-Williams, and the Salvation Army. She is best known for her work in the customer service arena, and has authored numerous audios, videos, and books, including the bestseller How to Give Exceptional Customer Service. In 2002, she was inducted into the Speakers Hall of Fame by the National Speakers Association. Over the last 30 ...

Chip Bell Keynote Speaker

Chip Bell is the founder of The Chip Bell Group, a consulting practice for long-term customer loyalty. He has helped many Fortune 100 companies to dramatically enhance both their bottom lines and their marketplace reputations through innovative, customer-centric strategies that address the needs of today's picky, fickle, vocal, and "all about me" customers.

Win More Customers! Better Call-Centres and CRM? Marketing and Customer Services keynote speaker

Future marketing, brands and campaigns -- keynote speaker and Futurist Patrick Dixon. Future trends in the retail industry, presentation for UK clients of Hermes. Targetting customers in a world which is overloaded with marketing messages. What is CRM - customer relationship management. How to run call centres to win sales, improve customer satisfaction and engagement, customer loyalty, retention and reduce numbers of complaints. How many corporations are blind to unmet customer needs, lacking true insight into how customers actually feel about how they are being treated. Most executives hate robot automated answering systems when they are customers themselves, yet are happy to alienate their own customers by forcing them to use exactly the same technologies. Why the tone of voice on the end of the phone is one of your most important brand elements, for companies who never physically meet their customers - or rarely do so.

Jeanne Bliss - Speaker and Author on Customer Experience

Keynote speaker Jeanne Bliss is not an evangelist or observer of companies. She has done this work you are tackling today -- for 25 years. As the Customer Leadership Executive for five large US market leaders, Jeanne fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands' customer experience. She has driven 95 percent loyalty rates, changing customer experiences across 50000 person organizations.

Tony Alessandra Demo.wmv

Executive Speakers Bureau www.executivespeakers.com Dr. Alessandra is not just a "Sales" speaker...Tony has a street-wise, college-smart perspective on business, having been raised in the housing projects of NYC to eventually realizing success as a graduate professor of marketing, entrepreneur, business author, and hall-of-fame keynote speaker. His topics focus on sales & marketing, customer loyalty, and enhancing one-on-one business relationships. Tony's presentations are always evolving and use contemporaneous humor and storytelling.

Smart, Radical Innovation, Marketing, Consumers, Economy - conference keynote speaker

www.globalchange.com Future trends, credit crisis, economic crisis in Europe, Asia, America. Impact on government solvency, bank debt. Risks to global corporations. Sovereign defaults in Greece and other nations. Future of Euro and Future of European Union. Future of quantitative easing. Why future will be driven by emotion. Impact of demographics and emerging markets on commodity prices eg copper, steel, oil, coal. Ageing populations -- impact on Europe, Germany, UK, Italy, Spain, China. Impact of digital innovation on social change. Thought control of computers and machines. Neuromarketing, marketing, neurophysiology. Convergence and divergence in mobile phones, smart phones and other technology. Impact and power of social networking and why trust is the most important thing you sell. Managing reputational risk. Managing media corporate image and public relations. Multitasking consumers are hard to reach with traditional marketing campaigns. Location-based marketing, targeted behavioural marketing and privacy concerns. Integration of customer data in call-centres to drive better customer experience. How to encourage innovation. Where do you get your best ideas? Drive creative energy and change in your organization. Why motivation matters in driving rapid change / innovation -- example from pharma industry. Examples of innovation and emerging technologies to help solve sustainability challenges profitably as part of the $40 trillion green technology revolution. Future of ...

Keynote Speaker: Chip Bell • Presented by SPEAK Inc.

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today`s picky, fickle, vocal and "all about me" customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell`s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges. He is considered a world renowned authority on customer loyalty and service innovation, writing over 400 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Business Week, Forbes, Fast Company, Inc. Magazine, and Entrepreneur. He has authored six best-selling books including: Managing Knock Your Socks off Service; Customers As Partners; Magnetic Service; and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His newest is the best-selling book, Wired and Dangerous: How Your Customers Have Changed and What to Do about It. His ...

Customer Intimacy: Bryan Pearson

Customer Loyalty Experts Speaker Series @ Rotman SPEAKER: Bryan Pearson, President and CEO, LoyaltyOne; former President, AIR MILES Reward Program; Author, The Loyalty Leap: Turning Customer Information Into Customer Intimacy (Portfolio/Penguin, May 2012) TOPIC: Turning Customer Information Into Customer Intimacy

Jason Fox - Great Expectation Keynote Speaker

www.GreatExpectation.com.au 07 3844 2277 Dr Jason Fox is an award winning speaker, business gamestormer and an academic rogue who's all about making clever happen. By taking the best elements of motivation science and game design, Jason shows forward thinking leaders and their teams how to craft and play better games -- games that solve business problems, elevate performance, execute ideas and accelerate innovation. In Jason's presentations you will learn why gameful play is more productive than serious work, and how game design can be applied to enhance your business -- be it recruitment, brand engagement, customer loyalty, marketing, project management, creativity, learning, sales, online participation, productivity, health, and work performance (to name a few).

Dean Lindsay Video | Dean Lindsay Speaker - Customer Service

www.mcpspeakers.com Dean Lindsay is an authority on harnessing human potential and creating authentic business growth, Dean Lindsay is an engaging and highly sought-after business consultant and speaker. Book Dean Lindsay for your next event at www.mcpspeakers.com or call 800-693-6665 toll free.

Customer Service Solutions - Dr. Dennis Rosen - Customer Loyalty

www.winfluencesolutions.com. Dr. Dennis Rosen, "The WinFluence® Expert," provides customer service and sales improvement secrets through his keynotes and training. A professor of marketing and author of the book, "Create Devoted Customers," Dennis can provide a unique and business-building approach for improving your customer service and sales through his WinFluence® techniques. Sign up for his free newsletter and receive two valuable special reports designed to help improve your service and sales.

Chip Bell - Business Speaker - Demo

[Keynote Speaker] Brian Parsley Top Keynote Business Speaker Demo

www.brianparsley.com http 704-774-6035 Brian Parsley, a Certified Professional Behavior Analyst and Human Capital Strategist, is rated one of the top business speakers in the United States. Brian guides business leaders to increase sales effectiveness, delight customers and build profits. He also teaches time-tested business strategies and customer loyalty programs across all industry sectors including financial services, technology, retail, healthcare, manufacturing, and professional services. Brian is the President and CEO of WeSkill, an education company, located in Charlotte, NC, and the former Chairman of a national online recruitment site. He has received numerous awards for professional excellence and is listed in the Business Journal's Top 40 executives under 40. Brian has been a recurring guest on FOX News, a management consultant for several Fortune 500 companies, and the author of InspHired, as well as a contributing author to Sales Guru magazine and Your Wealth magazine. His speaking style has been described as funny, insightful, engaging, thoughtful, and highly entertaining while also providing real-world insights into the connection between employee behavior and bottom-line results. Brian has spoken to: DuPont, Hewlett Packard, BMW, Duke Energy, Wells Fargo, BMW, Fidelity & Trust, John Deere, TAP Pharmaceuticals, Snelling Personnel, Blockbuster, SHRM, American Industrial Supply, Apple Computer, Centex Homes, Sodexho, Glaxo Smith Kline, Ingersoll Rand ...

Dean Lindsay Video | Dean Lindsay Speaker - Sales Business Relationships

3 big points in less than 5 minutes for your business!

Here are three BIG points to help you grow your business -- in less than five minutes! Bestselling author and Hall of Fame speaker Scott McKain suggests you must: 1) There must be differentiation between you and your competition that your customer understands 2) Customer satisfaction does NOT create customer loyalty 3) You must learn more about creating the Ultimate Customer Experience ®! Watch, listen, and learn! ScottMcKain.com http (Some footage thanks to SeminarsOnDVD.com )

Philip Van Hooser - Leadership Speaker

Phillip Van Hooser has spoken, written and consulted on leadership development worldwide since 1988. As founder and concept director for Leaders Ought To Know®, a comprehensive leadership development initiative, Phillip leads the creative direction of multi-faceted learning systems and strategies that help leaders maximize their performance so they can achieve their organization's goals. Phillip's popular books, We Need to Talk: Building Trust When Communicating Gets Critical and Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty along with his leadership development initiative Leaders Ought To Know® help organizations lower turnover rates, increase productivity, improve management/employee relations and manage change effectively.

Customer Loyalty Lesson from a Wrecked Rental Car by Business Speaker Scott McKain

A wrecked rental car inspired lifelong customer loyalty from author/business speaker Scott McKain. Learn how you can turn an accident into customer advocacy! To discover more about Scott, and learn how he can speak to YOUR organization: ScottMcKain.com

Jonathan Munk - PRSSA Regional Conference Speaker Interview

Jonathan Munk is currently the director of interactive at Skullcandy Incorporated based out of Park City, Utah. Skullcandy is well-known for its high-quality earphones, and customers from all over the world have come to recognize Skullcandy's vast selection of headphones, earphones, mp3 players and handy accessories. Skullcandy's customers are extremely loyal, and Munk helps increase and maintain this loyalty through unique branding tactics. He uses off-line events to drives social media interaction Skullcandy and his customers. At Skullcandy Munk runs all the revenue-generating acquisition channels, the product launches, the CRM program and the event activation for United States and international websites. He also worked as the company's global demand marketing manager for two years. He handled all interactive demand creation and direct response channels. These channels included PPC, email marketing, affiliates, media buys and other paid acquisition globally. Munk's additional work experience includes public relations manager at Logoworks by HP, senior marketing manager at Logoworks and senior customer relationship marketing manager at Neutron Interactive. His specialties include email marketing, customer relationship marketing, media buys, strategic partnerships, analytics, management, affiliate programs and data interpretation. Clayton Shumway, creative services sales director at Logoworks by HP said, "Jonathan is very professional with his work, and always maintained ...

Lisa Ford - Execution Drives Customer Loyalty

www.speakersoffice.com Lisa Ford's presentation is about creating partnerships to get customers to love you and to continue to choose you. Audiences will learn why retention is smart business by determining the cost of losing a customer and how to find out why customers leave or love you. Lisa shares strategies on how to build partnerships, create complaint handling systems so you can capture customer complaints, build recover skills, and how to use guarantees to add value. For more information visit: www.speakersoffice.com

Dean Lindsay Video | Dean Lindsay Speaker - Author & Keynote Speaker

Customer Service Training - Are you a good listener?.f4v

Customer service speaker, Jeff Mowatt (www.jeffmowatt.com) shares how to increase sales and strenghten customer loyalty by being perceived by customers as a good listener.

Customer Loyalty Expert: Dr. Sabine Lohmann

InsightsResearch Customer loyalty specialist Sabine Lohmann gives an introduction into the world of marketing. InsightsResearch is a marketing and business consultancy specializing in helping companies achieve their customer loyalty potential. One of our method is using our 'Lohmann Scale' which provides a way of assessing your current marketing strategy and product potential.

IRX2012 - Customer Experience Conference - Jonathan Ross, FACT-Finder & Gerard Spatafora, Millesima

How to optimise usability and data quality for ecommerce success Millesima and FACT-Finder discuss the influence of customer experience on ebranding strategy, average order value, customer loyalty and revenue and identify new factors to create added value through usability. The fine wine retailer also shares how it has increased sales through search, navigation, merchandising and product data structuring. Delegates will learn: the newest findings on digital consumer behaviour; leverage ROI through usability; use product data as a competitive advantage; eBranding + customer satisfaction = loyalty beyond pricing. Speakers: Jonathan Ross, FACT-Finder Business Development Manager UK Gerard Spatafora, E-Commerce & M-Commerce Manager, Millesima

Curt Coffman: Management & Employee Engagement Expert, Keynote Speaker, Best Selling Business Author

Curt Coffman is a New York Times bestselling author, consultant to Fortune 100 and Fortune 500 organizations, MBA and Executive Fellow at the Daniels School of Business, who has spent over 30 years engaged in the science of the human side of organizations. Formerly the Global Practice Leader for employee and customer engagement at the Gallup Organization for over 20 years, Curt Coffman is Senior Partner and Chief Science Officer of his own consultancy. Mr. Coffman has studied literally hundreds of organizations, and millions of employees and customers worldwide. Curt Coffman's mission is to help organizations, their executives, leaders and associates create more engaging and productive workplaces to secure the loyalty and growth of their customers. Curt Coffman's work launched a new era in employee engagement and management development with First, Break All the Rules: What the World's Greatest Managers Do Differently - one of the best selling management books of all time. He followed that up with another bestselling book, Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential. Curt Coffman's research and consulting insights help organizations measure and manage workplace and customer conditions that show linkage to business outcomes. An insightful and completely engaging speaker, Curt Coffman has presented to thousands of groups on the topic of creating great places to work and its impact on individuals, families ...

High Performance Selling - Sales Training Video featuring Don Hutson

High Performance Selling Building Customer Loyalty, Needs Analysis Selling, The Evolution of Selling, Selling Different People Differently Speaker: Don Hutson - HOW TO BOOST CUSTOMER LOYALTY AND GAIN MORE REFERRALS - WHY SELLING VALUE, NOT PRICE IS THE BEST WAY TO WIN - UNDERSTANDING NEEDS ANALYSIS QUESTIONING TECHNIQUES - EXCEEDING CUSTOMER EXPECTATIONS THROUGHOUT THE SALES PROCESS - STAYING MORE MOTIVATED THAN EVER TO REACH YOUR SALES GOALS - AND MUCH MORE... This fast-paced sales training video is full of sales skills and customer loyalty ideas. Many salespeople spend the majority of their time seeking new customers, while true sales professionals enjoy steady business from long-term clients. In part one of this power-packed seminar, you'll learn how to advance your customers up the "customer loyalty ladder" to higher levels of repeat business and more referrals than ever. In part two, you'll gain valuable sales training insights into Needs Analysis Selling. Whether it's asking high quality questions, taking pertinent notes, or communicating for greater understanding, sales training expert Don Hutson illustrates how we can be even more effective in every phase of the sales process. As a value-added bonus, Don covers two additional topics of interest, The Evolution of Selling and Selling Different People Differently. You'll walk away from these motivating sessions with new insights, knowledge, and drive. Don Hutson's careers in sales, management, speaking, and sales ...

Dean Lindsay Video | Dean Lindsay Speaker - GOALS and STRESS

Ken Schmidt: How to Harness Customer Feedback to Dominate the Marketplace

Ken Schmidt on how harnessing customer feedback during product development builds brand loyalty and yields a competitive advantage in the marketplace.

Marketing Tip o'the Day 41 - Customer Loyalty

Nobody won the prize this week. You can win next week by referring your friends and getting them to subscribe. According to Marketing Speaker Jim Ackerman your most important and effective marketing tool should be your customer service. In today's economy, Jim says it's not enough to have average or adequate customer service. With the choices people have today, yours had better be OUTSTANDING!

Phone Power - Inside Sales and Telemarketing Training Video

Phone Power How to Make the Telephone Your Most Powerful Business Tool Speaker: George Walther - IMPROVE YOUR ABILITY TO COMMUNICATE WITH CLARITY - ELIMINATE PHONE TAG AND OTHER COSTLY TIME WASTERS - KEEP YOUR CONVERSATIONS POSITIVE ON & OFF THE PHONE - CREATE HIGH CUSTOMER LOYALTY THROUGH ENHANCED SERVICE - TELEPHONE SALES SKILLS FOR MAXIMIZING VOICE MAIL USE Telephone sales skills are critical to anyone in telemarketing, inside sales, outside sales, collections, and even customer service. And when it comes to telephone sales skills, George Walther wrote the book on the subject (Phone Power, Putnam Books). Get ready for a content-loaded training video that will give you specific telephone sales skills for immediately improving your results. You'll learn ideas on how to communicate with clarity, connect with hard-to-reach people, eliminate phone tag, create higher customer loyalty, use voice mail more effectively, and more. You'll learn and quickly benefit from these proven, practical ideas for taking your telephone sales skills to the next level. George Walther is an internationally acclaimed expert in the area of telephone sales skills. He's energetic, witty, organized, and delivers solid content. As a full-time professional speaker since 1980, George Walther holds the National Speakers Association's Certified Speaking Professional designation, and has also been inducted into the Speaker Hall of Fame. He earned an MBA in marketing from UCLA, and graduated summa cum ...

Barbara Sanfilippo: Inspiring People to Dream Big, Increase Sales, Exceptional Service

www.eaglestalent.com -Eagles Talent Presents Barbara Sanfilippo. To book speaker Barbara Sanfilippo visit her profile page. As both an inspirational speaker and business consultant, Barbara Sanfilippo has two objectives: to help individuals define success, live an on-purpose life and Dream Big! and to help organizations and business owners out-service, out-smart and out-sell the competition. Her high energy, entertaining and interactive style combined with her idea-packed programs have earned her high marks and repeat business from associations, corporations, and entrepreneurs in nearly every industry segment including: financial services, healthcare, hospitality, mortgage, real estate, retail, government, and many more. Specializing in motivation, customer service and sales, Barbara draws upon her background as a Vice President and Regional Sales Manager with Bank of America. In addition her training and consulting company Romano & Sanfilippo, assists organizations in building a high performance sales and service culture. The combination of her hands-on experience and research into the specific needs of your group assures a tailored presentation that addresses the unique challenges facing your audience. Barbara is multi-talented with strong experience in delivering both inspirational and business keynotes for 200 -- 2000 people, facilitating senior management retreats, conducting workshops and speaking at sales incentive and staff recognition events. She also offers ...

TEDxGramercy - Marshall Bergmann - The Hidden Power of Games

Marshall Bergmann Marshall uses simulations and games to accelerate corporate strategy and change behavior. Transforming Learning Through Games Organizations are beginning to recognize that games can be an effective tool to drive sales, and increase customer loyalty and satisfaction. As corporations become more comfortable with the concept of using games as a sales and marketing vehicle the next logical step is to turn the focus inward and begin to use games to change employee behavior to build alignment and engagement. This talk will provide insights into how leading global organizations are using games to change employee behavior and achieve results. About TEDx, x = independently organized event In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)

Colin Shaw being interviewed on TV News

Colin Shaw, International best-selling author, being interviewed about one of the Beyond Philosophy training courses called a Safari.

Shep Hyken | Taxi Cab Story

www.crownspeakers.com For more information on Shep Hyken please contact Crown Speakers Bureau at 1.877.8-TALENT (1.877.882.5368) or visit www.crownspeakers.com Shep Hyken, CSP, CPAE is a speaker and best selling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express -- and that's just a few of the A's! Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled "You Are The Magic!" He is known for his high energy presentations which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. For more information on Shep Hyken visit: www.crownspeakers.com

GHR Forum 2011: Creation of A New Corporate Competitiveness

"Social Marketing," is the process by which marketing principles and techniques are applied to communicate the value of social issues such as safety, health, and the environment to the public. Today, social marketing is no longer a matter of preference, and is now a necessity for businesses. The renowned marketing guru, professor Philip Kotler emphasizes that companies should not restrict their social marketing to charitable activities, but rather integrate social marketing into the strategic level of a business and use it enhance competitive advantage. Businesses can benefit from social marketing in a remarkable number of ways. Social marketing helps improve public image, strengthen brand positioning, increase customer loyalty in target markets, aids the hire of talent, and facilitates investments. Thus, we will discuss specific cases and points that cover how companies can work together with governments, NGOs, and local organizations on social marketing to engage in activities that socially responsible yet business savvy. Plenery Session II: Creation of A New Corporate Competitiveness: Social Marketing and Utilizing Human Resources [Moderator] Rajendra Sisodia, Professor, Bentley Univ. [Speakers] Robert Pickard, President & CEO, Asia Pacific Burson-Marsteller [Speakers] Russ Hagey, Senior Partner & Worldwide Chief Talent Officer, Bain & Company [Discussants] Eriko Sakurai, President of Japan/Korea Region, Dow Corning [Discussants] Youngki Kim, CRO & Executive Vice ...

Creating Customers for Life - Relationship Management and Sales Training Video

Creating Customers for Life Innovative Ideas for Boosting Sales and Outsmarting the Competition Speaker: Michael Wickett - HOW TO ASK THE MOST IMPORTANT QUESTIONS AT THE RIGHT TIME - TURNING YOUR CUSTOMERS INTO WALKING TESTIMONIALS - HOW TO RECEIVE HIGH QUALITY, HONEST ANSWERS TO YOUR QUESTIONS - CUSTOMER RETENTION STRATEGIES THAT WILL MAKE THEM SAY "WOW" - STRENGTHENING RELATIONSHIPS BY SUPPORTING PEOPLE'S ALIVENESS - AND MUCH MORE... Customer retention is critical for most businesses. Experts have proven that it costs a whole lot more to attract a new customer than it does to keep an existing one. Yet many companies do not have a specific customer retention plan in place. In this exciting and idea loaded sales training video, you'll discover powerful customer retention strategies for immediately boosting sales. Highly acclaimed speaker Michael Wickett delivers practical and unique ideas for connecting with customers at a deeper level through questions, listening, and communication excellence. He shares clever tactics for boosting customer loyalty, plus he shows you how to get more referrals than ever before. He'll also show you a method and order in which to ask questions that will have a direct relation on how much the customer likes you. Finally, Michael Wickett shares creative and impactful ideas for winning your customers' trust and keeping it for life! You will thoroughly enjoy and benefit from this outstanding sales training video for increasing customer retention ...

Teri Yanovitch Demo 2.wmv

TA Yanovitch works with organizations to develop a culture of service excellence designed to retain loyal customers. Great service doesn't just happen, it must be planned, managed and incorporated into the structure of the organization. Consistent attitudes, behaviors, and processes must be adopted to support this strategy.

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